FREQUENTLY ASKED QUESTIONS
PET DAYCARE FAQ
What if I am unable to pick up my pet on time?
We understand that emergencies can occur. If this is the case and you are unable to pick up your pet until closing time, we will make arrangements so that one of our pet-loving professionals can stay overnight with your pet, for an additional boarding fee. Pets will then be put in daycare (free of charge) the following day and must be picked up by 12pm.
What happens if my pet gets hurt?
Although we take great measures to provide the safest environment for your pet, similar to children on a playground, minor injuries can happen. This is an inherent risk that you accept by using our services. You will be contacted promptly to be informed of the accident and may decide on how you would like us to proceed. Although serious injuries are rare, if an accident were to occur, we can rush your pet to the nearest vet right across the street. We will always do what’s in the best interest of your pet.
Will big and small dogs play together?
We have small and big dogs together as long as they have similar activity level. For the safety of our members, we monitor all dogs during play will separate them if needed.
Can my senior dog go to daycare?
We require a temperament test to determine how your dog will feel in an environment that involves group play. Senior dogs may experience more stress from being away from their pawrents for an extended period of time. We only want what’s best for your pup, therefore under certain circumstances we may suggest that our daycare may not be a great fit for dogs of a certain age.
Should I feed my dog before daycare?
We recommend feeding them 60 minutes prior to daycare, as excessive playing can cause bloating or stomach irritation.
What does my dog need for daycare?
All dogs must pass a temperament test, have all vaccination records, be on flea medication and have a snap release collar.
GROOMING FAQ
Do you offer cat grooming?
Yes we do! Please contact us and check out our website for pricing info. Please note that cat grooming must be scheduled in advance.
Can my dog get groomed while at daycare?
Absolutely! We guarantee your pup will look amazing by the time you pick them up. You may request to have your dog kenneled, if you don’t want them to go back into daycare after being groomed.
What kind of grooming services do you offer?
We provide the ultimate spa experience for each pet. We have everything from walk-in services to full-service grooms. Be sure to check out our grooming menu on our website. Feel free to contact us if you need any further information.
What is your cancellation and no show policy?
We ask that you provide us with a 48 hour notice of cancellation or rescheduling for any appointments. We reserve the right to charge for any appointments that are missed without a 48 hour notice. We have a 20 minute grace period for all appointments. After 20 minutes your appointment will be automatically canceled.
Can I bring my pet in earlier?
Please call us if you would like to bring your pet in earlier. Coming in more than 30 minutes prior to the appointment time may result in a early drop off fee.
How long do I have to pick up my pet?
We give customers 30 minutes to pick up their pet so please stay nearby or let us know prior if pets will be picked up later. After 30 minutes, we may have to move your pet to private daycare or a late fee may apply.